VELOCITY MOTOR GROUP / OUR SERVICES
Motor accident management.
A complete support team.
From arranging a replacement vehicle to coordinating recovery, repairs and assessments, we help you make sense of what comes next.
01 / KEEP MOVING
Credit hire replacement vehicles.
Less disruption.
Your daily routine shouldn’t have to stop while your vehicle is off the road.
Credit hire, explained simply.
After a non-fault accident, we can provide a suitable replacement vehicle while your own car is being repaired or your claim is being resolved. We will seek to recover the charges from the at-fault driver’s insurer, rather than asking you to pay the hire costs upfront.
We help arrange a vehicle that suits your needs and coordinate the claim alongside your recovery and repairs, giving you a clearer route through the process.
Credit hire is subject to eligibility, availability and an agreement. We will provide a like-for-like vehicle or, where one is not available, an upgraded vehicle.
FOR DRIVERS WHO DEPEND ON THEIR VEHICLE
Private hire. Professional support.
For taxi, private hire and chauffeur drivers, time off the road can mean missed work. We help source suitable replacement vehicles with the licensing requirements of your local authority in mind.
Tell us where you are licensed and the type of vehicle you drive. We can discuss suitable options, availability and the arrangements needed to help you return to work.
02 / SAFE HANDS FROM THE START
Accident recovery.
Secure vehicle storage.
Practical help when your vehicle can’t continue its journey.
From the roadside to the right place.
Arranging recovery is often the first practical step after an accident. We coordinate the collection of damaged vehicles from the accident location or another agreed address, with arrangements based on your location and the condition of the vehicle.
Where storage is needed, we help organise a secure location while the next stage of your claim is arranged. Collection, storage and onward movement are coordinated to keep the process straightforward.
- 01Tell us where you are
Share the vehicle’s location and whether it can be driven.
- 02Agree the arrangements
We explain the collection and storage options for your situation.
- 03Move your claim forward
Your vehicle is ready for assessment or onward transfer.
03 / REPAIRS WITH A PURPOSE
Vehicle repair coordination.
Confidence in the repair.
From everyday cars to vehicles that are essential to your livelihood.
The right repairer for the work.
We help coordinate repairs with an appropriate approved garage, taking account of the damage, the vehicle and the work required. The aim is a properly planned repair, with the necessary assessment and approval in place before work begins.
For private hire, taxi and chauffeur vehicles, repair quality is particularly important. We consider the vehicle’s professional use when discussing repair arrangements and the steps needed before it returns to service.
Assess
Identify the damage and required repair methods.
Approve
Agree the scope of work and obtain the relevant approval.
Restore
Coordinate the repair and arrangements for handover.
04 / A CLEARER PICTURE
Vehicle damage assessments.
Know the next step.
A structured assessment helps everyone work from the same facts.
Detailed findings. Practical recommendations.
A vehicle damage assessment helps establish what has been damaged, how it may be repaired and the likely cost. Depending on the instruction, a report can also consider repair duration, vehicle value and the most appropriate way forward.
Photographs, repair estimates and relevant vehicle information help support the findings. The inspection method, report scope and turnaround are agreed for each case.
Desktop inspections
A review of supplied photographs and documents where a remote assessment is suitable.
Physical inspections
An in-person examination to assess the vehicle and record the visible damage.
Post-repair inspections
A review of completed work against the agreed repair scope.
Vehicle valuations
An assessment of value using the vehicle’s condition, specification and relevant market information.
Repair estimates & Audatex reports
Discuss the estimating format required for your claim, including an Audatex-based report where available.
05 / PUTTING PEOPLE FIRST
Your recovery matters.
So does clear guidance.
A calm first conversation can help you understand where to turn.
Personal injury enquiries.
If you have been injured, understanding the next steps can feel difficult alongside everything else. Contact us to discuss your circumstances and the support you are looking for, whether the enquiry relates to a road accident, an incident at work or an accident in a public place.
A suitably qualified legal adviser can assess whether you may have a claim, explain the evidence needed and advise on the process. Legal advice and representation must be agreed directly with the appointed legal provider.
Some legal providers offer this type of funding for eligible claims. It does not mean there can never be costs: success fees, deductions or other charges may apply under the agreement. Ask the legal provider to explain the terms and any costs before proceeding.
YOUR QUESTIONS, ANSWERED
Help after a non-fault accident.
Clear answers before you take the next step.
What can Velocity Motor Group help arrange?
We coordinate replacement vehicles, recovery and storage, damage assessments and repair arrangements. Our team helps bring the practical stages together and keeps you informed as your claim progresses. Learn about our motor claims experience.
Can I get a replacement car after a non-fault accident?
Credit hire can provide a suitable replacement while your car is being repaired or your claim is being resolved. Eligibility, availability and an agreement apply. We discuss your needs and the terms before arranging the vehicle. Read about credit hire.
Can you help taxi and private hire drivers?
We help drivers discuss replacement vehicle options that fit their professional use. Tell us your licensing authority and vehicle requirements so suitability can be checked before arrangements are made.
What if my damaged vehicle needs collecting?
Tell us where the vehicle is, whether it can be driven and any collection restrictions. We can discuss recovery from the accident scene or another agreed location, storage and onward movement. Explore recovery and storage support.
What information should I have ready?
Have your registration, contact details, accident date and location, a brief description of what happened, and any photographs or insurer reference available. If you do not have everything, contact our team to discuss what is needed next.
Where is Velocity Motor Group based?
We are based at Suite 7, Fordham Worksroom, 17 Fordham Street, London, E1 1HS. Contact us to discuss the support available for your location and circumstances. Email our claims team.
LET’S TAKE THE NEXT STEP
Tell us what happened.
We’ll take it from there.
Speak with the team about the support you need.
Helpful independent guidance: Understanding credit hire · Understanding No Win, No Fee agreements
